Protecting Your Privacy
FIX4U Limited is a New Zealand repair and retail business. This Privacy Policy explains how we collect, use, store and protect personal information from customers and website visitors in New Zealand and elsewhere.
We collect only the information reasonably needed to provide repair, retail, booking, warranty, customer support and online services.
Information We Collect
- Contact details such as your name, phone number, email address and delivery or billing address.
- Device and repair details such as model, serial number, IMEI, fault description, repair history and warranty records.
- Order, booking, payment and communication records.
- Website information such as cookies, analytics data, advertising identifiers, IP address, browser type and pages visited.
How We Use Information
We use personal information to assess and complete repairs, manage bookings and orders, communicate with you, provide warranty support, improve our website and services, meet legal obligations, prevent fraud and measure advertising performance.
Device Data
Repair work may require access to your device. Please back up your device and remove sensitive information before service where possible. We do not intentionally access personal files except where needed to diagnose or complete the service you requested.
Sharing Information
We may share information with service providers who help us operate our business, including payment processors, shipping providers, booking systems, website hosting, analytics and advertising platforms. We may also disclose information where required by law.
Cookies and Analytics
Our website may use cookies and similar technologies, including Google Analytics, Google Ads and other tools, to understand website use, improve performance and measure advertising. You can control cookies through your browser settings.
Security and Retention
We take reasonable steps to protect personal information from loss, misuse and unauthorised access. We keep information only for as long as needed for business, warranty, tax, legal and record keeping purposes.
Access and Correction
You may ask to access or correct personal information we hold about you. Contact us at support@fix4u.co.nz or 0800 800 349.
Contact
FIX4U Limited, Unit D, 1 Cebel Place, Rosedale, Auckland 0632, New Zealand. Email: support@fix4u.co.nz.