Repair FAQs
Common questions about phone and computer repairs at FIX4U in Rosedale, Auckland.
Before you book
How long do repairs take?
Many common phone and computer repairs are same-day when parts are in stock. After assessment we’ll give you a clear timeframe before work starts.
Do you give quotes first?
Yes. We explain options and pricing before any repair begins — no surprise charges.
What warranty do I get?
Repairs: 3 months. Products: 12 months (unless stated otherwise). We’ve been repairing devices in Auckland since 2008.
Where are you and what are your hours?
Unit D, 1 Cebel Place, Rosedale, Auckland 0632. Monday–Friday 9:30am–5:30pm. Saturday & Sunday closed.
How can I contact repair support?
Email support@fix4u.co.nz, call 0800 800 349, WhatsApp +64 21 885 501, or WeChat fix4urepair. For sales and wholesale use info@fix4u.co.nz.
Phone repair FAQs
What phone repairs do you offer?
Screen and glass replacement, battery service, charging port repair, camera and button faults, water-damage assessment, software diagnostics and more for iPhone and Android.
Can you repair my phone while I wait?
Often yes for common jobs like screen or battery, when parts are available. We’ll confirm the wait time after a quick check in store.
Will a screen replacement keep my Face ID / fingerprint working?
We aim to retain original functions wherever the device and parts allow. We’ll explain any limitations before you approve the repair.
My phone got wet — can it be saved?
Bring it in as soon as possible (don’t charge it if it’s wet). We’ll assess corrosion and board damage and tell you realistic recovery options and cost.
Do you use quality parts?
Yes. We discuss part grades and pricing up front so you can choose the option that fits your device and budget.
Is my data safe during a phone repair?
We don’t wipe devices unless you ask us to, or unless a repair requires it (we’ll tell you first). Backing up before any repair is still recommended.
Computer repair FAQs
What computer and laptop issues can you fix?
Slow performance, won’t boot, overheating, screen and hinge faults, battery and charging problems, SSD/HDD upgrades, RAM upgrades, virus cleanup, and Windows or macOS troubleshooting.
Do you repair MacBooks and Windows PCs?
Yes — MacBook, Windows laptops and desktop PCs. We’ll diagnose first and quote before work starts.
Can you recover my files if the computer won’t start?
Often we can. We’ll check the drive and advise recovery options. Success depends on the type of failure — we’ll be upfront about the outlook.
Should I upgrade storage or RAM instead of buying new?
Many slow computers improve a lot with an SSD and/or more RAM. After assessment we’ll say whether an upgrade or repair is the better value.
How long does a computer diagnostic take?
Initial triage is usually quick in store. Deeper diagnostics may take longer; we’ll estimate timing and only proceed with your approval.
Do computer repairs include warranty?
Yes — repair work carries a 3-month warranty. Parts sold separately typically carry 12 months unless stated otherwise.
Still have a question?
Message repair support or book in — we’re happy to help.