Protecting Your Privacy
FIX4U’s privacy policy applies to customers in the United States and to visitors of the FIX4U website and mobile application. This Policy applies to all of the products and services offered by FIX4U or its subsidiaries or affiliated companies.
Protecting our customers’ privacy is a top priority at FIX4U. Our privacy policy is designed to inform you of the information collected, how it is used, and the options available to you regarding that collection and use.
Collected Information and How We Use It
We collect personal information about you to deliver the products and services you request and to help improve your wireless experience. We strive to limit the amount of personal information collected to support the intended purpose of the collection.
Information You Give Us
We collect personal information from you in a variety of ways when you interact with FIX4U, both in stores and through our websites. Some examples are when you:
- Create an account on our websites
- Make an online or in-store purchase from us
- Conduct a transaction where we collect information
- Request customer service or contact us
- Submit a FIX4U related story, testimonial, rating or review, or other user-generated content that may be posted on the site
- Participate in a contest, sweepstake, promotion, survey or other marketing campaign
- Otherwise submit personal information to us along with any related content of the communication.
Personal information is information that identifies you. The personal information we collect may include contact and payment information like your name, email and physical addresses, phone numbers, and credit and debit card information. When you ask us to ship an order, we may collect information you provide us such as the name, address, and phone number of recipients.
Automated Information Collection
We receive and store certain types of information when you interact with our website, emails, and online advertising. Our purpose is to allow the websites to work correctly, to evaluate use of the website, and to support website analytics and marketing campaigns. Some examples include:
We may collect technical information such as your internet protocol address, your device operating system and browser type, the address of a referring website, if any, and the path you take through our websites.
We use “cookies” to recognize you as you use or return to our site. This is done so that we can provide a continuous and more personalized shopping experience for you. A cookie is a small text file that a website or email may save to your browser and store on your hard drive.
Third Party Collection
From time to time we acquire consumer information such as demographic and interest data from outside companies. We use this information combined with other information to help us increase our marketing outreach efforts.
How We Use Your Information
FIX4U uses your information to offer and provide our products and services and to support our business operations. These include order or service fulfillment, internal business processes, marketing, authentication, loss and fraud prevention, public safety and legal functions. Some examples include:
- To fulfill your requests for products and services and communicate with you about those requests
- To administer surveys, sweepstakes, contests, and promotions
- To provide customer service and alert you to product information, including recalls
- To help us improve and customize our service offerings, websites, and advertising
- To send you information about our products, services, and promotions
- To protect the security or integrity of our website and our business
Third-Party Advertisers
You may see third-party advertisements on FIX4U websites, applications and marketing campaigns. We will never sell or trade your information to third parties.
How to Limit the Use of Your Information
You may choose to opt out of certain marketing campaigns:
Telemarketing: You may request to be removed from the FIX4U telemarketing lists at any time. Contact us at 09-9720860 or email info@Fix4u.co.nz with your specific request to be removed from future communications.
Marketing Email & Postal Mail: You may opt out of receiving marketing-related emails, text messages or postal mailings. Please use the unsubscribe methods contained in the communications and allow 48 hours for full removal from the databases. You may also contact us at 09-9720860 or
email info@Fix4u.co.nz with your specific request to be removed from future communications.
If you contact us by email or mail, please be sure to include your full name, the types of communications you would like to receive or not receive, and your related contact information. For instance, if you would like to opt-out of mail, include your mailing address. Please allow sufficient time for your preferences to be processed. It may take up to 14 days to process requests.
Please be aware that, even if you have opted out of receiving marketing communications from us, we may still contact you for transactional purposes. Examples could be contacts for customer service, product information, service or reminder notices, or recalls. We may also need to contact you with questions or information regarding your order, such as regarding order status, shipment, or refunds.
Information Security
FIX4U takes great care in applying security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. We mandate ongoing internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to data storage systems.
We also use a technology called Secure Sockets Layer (SSL). If your browser is capable of SSL (and most are), your account information will be protected during transport across the Internet. You can see a representation of this when you enter a secure portion of our online website (not including our mobile applications), which is any page containing any of your account information, where an image of a closed lock or a solid key should appear in the bottom bar of your browser window. If you click on this image, a small pop-up window displaying website security information will appear. This display indicates that your personal information is transmitted in encrypted form to a FIX4U web server, not to some unknown or unauthorized server.
We restrict access to personal information to company employees, contractors and agents with need to access the information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
Contact Information
If you have questions, concerns or suggestions related to our Privacy Policy or our privacy practices, you may contact us at:
FIX4U Head office:
FIX4U Building
D/1 Cebel Place, Rosedale,
Auckland, New Zealand 0632
Email: info@fix4u.co.nz
Accessing and Updating Your Information
You may correct inaccuracies in your information by calling a customer service representative or by accessing your online account and updating your information.
Last update: 15 June 2023